Shipping Policy

For Cotton, Silk Cotton & Other Products:

Local Delivery

1. Same day local delivery service is available only for Chennai
2. Orders placed before 4pm will be shipped on the same day
3. Orders placed after 4pm will be shipped on the next business day
4. This service is available only on business days and serviceable pin codes only
5. Please ensure the address & contact number is correct so the delivery agent can reach you for correct doorstep delivery

Domestic Shipping & International Shipping

1. Shipping charges for domestic shipping will be free for orders above Rs 5000/-. Domestic orders below Rs. 5000/- are charged at a flat rate of Rs. 100/- For international shipping, shipping charges will be calculated during checkout depending on the destination and weight of the package
2. Our logistic Partner is Blue Dart/DTDC
3. Orders are delivered within 2 to 4 working days or earlier from the date of the dispatch.
4. We ship throughout the week except during weekends and Public Holidays
5. International shipping charges will be calculated during checkout depending on the destination and weight of the package
6. Orders are delivered within 7 to 10 working days or earlier from the date of the order
7. We ship throughout the week except during weekends and Public Holidays
8. Any additional taxes/import duties/customs charges levied by the country of import will be borne by the customer. The customer is liable to reimburse the carrier for any such charges paid by carrier on behalf of the customer

Disclaimer

Our products are packed in a secure tamper proof packaging. If you find the package to be tampered with, please do not accept delivery and return it back to the delivery person.

• Please email us at mail@thenmozhidesigns.com  mentioning your Order ID and we’ll do the needful.
• If the delivery has been accepted, it will be assumed that the package was received in a secure manner

We are not liable for any delays in delivery by the courier company. But will definitely support our clients to track down a package through our logistic partner 

For Silk Saree:

1. The products will be dispatched within 1-3 business days from the date of placing the order
2. The estimated delivery time for domestic orders is 2-4 business days from the date of dispatch, while international orders may take approximately 8-10 business days
3. Please be aware that transit delays are beyond our control. For any delivery-related concerns, please contact us, and we will take the necessary actions to escalate the matter with our shipping partner and ensure a resolution is achieved
4. Tracking details of the shipment will be mailed once the product is dispatched.
5. Shipments will be sent through reliable carriers such as FedEx, DHL, Aramex, Blue Dart or DTDC
6. In the case of international shipments, customs clearance may be necessary for the goods, based on the country of import. The customer should be aware that any additional taxes, import duties, or customs charges levied by the importing country will be their responsibility
7. Thenmozhi Designs has no authority over these charges and we cannot anticipate their specific amounts
8. All our products are thoroughly quality checked and packed hamper proof. Should you notice any tampered or damaged package while receiving, we request you to take pictures of the same and return it to the shipping carrier. Accepting such a tampered package will be deemed that the product was received in a good condition
9. Kindly be aware that once the products are shipped, it will not be possible to re-route or redirect them. Therefore, it is essential to provide the correct shipping address for product delivery to avoid any inconvenience

Shipping Disclaimers

1. As the orders received have significant value, we kindly request our clients to ensure that there is a designated individual available to receive the package at the delivery address.
2. Please note that Thenmozhi Designs cannot assume responsibility for packages that may be returned or left at doorsteps or outside the delivery address if a trusted person is not available to receive the parcels